Shipping policy

At My Petsworth, we're proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information We currently ship throughout Australia. Delivery times may vary depending on your location and the size and weight of your order. Orders are dispatched by our fulfilment partners, whose warehouses may be located outside Australia. If your order contains more than one item, it may arrive in separate parcels. For orders under AUD 1,000, there are no import duties or extra charges to pay on delivery.

2. Processing Time Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates We offer free shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times Here's what to expect once your order is processed:

Processing Time: 1–3 business days (Monday to Friday)
Transit Time: 6–11 business days (Monday to Friday)
Total Delivery Time: 7–14 business days (Monday to Friday)

Please note: Delivery times are estimates. During busy periods, such as Black Friday and Christmas, or in case of carrier delays, delivery may take longer.

5. Shipping Restrictions We do not ship to PO Box addresses. Certain items may be subject to shipping restrictions depending on Australian regulations or carrier restrictions.

6. Failed Delivery or Returned Packages In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you to arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages We are responsible for your order until it has been delivered. If your package is lost or arrives damaged, please contact us at info@mypetsworth.shop with your order number (and a photo in case of damage). We will send you a new package at our cost, or provide a full refund if you prefer.

8. Policy Updates We may update this shipping policy from time to time to improve our service. The latest version will always be available on this page. (Last updated: 2 October 2026)

Contact Information
Store name: My Petsworth
Company name: TradeTrends
Company address: Onyx 16, Venlo, Limburg, 5912 PW, Netherlands
Company nr.: 94912882
VAT nr.: NL005117114B95
Phone: +61 7 4518 8088
Email: info@mypetsworth.shop

Customer service: Monday to Friday, 9:00 am – 5:00 pm (Melbourne time). We aim to respond within 1–2 business days. Contact page: https://mypetsworth.shop/pages/contact