Privacy policy

Last updated: 2 October 2026

My Petsworth operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). My Petsworth is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. We handle personal information in line with the Australian Privacy Principles.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Payment information including transaction details and payment confirmation. Payments are processed by Shopify and our payment providers; we never see or store your full card details.
  • Account information including your username, password, and preferences.
  • Transaction information including items you view, add to your cart, or purchase.
  • Communications with us including information you include in customer support enquiries.
  • Device information including your IP address, browser type, and unique identifiers.
  • Usage information including how and when you interact with the Services.

Personal Information Sources We may collect personal information from the following sources:

  • Directly from you when you use the Services or communicate with us
  • Automatically through the Services via cookies and similar technologies
  • From our service providers and partners

How We Use Your Personal Information We may use your personal information to:

  • Provide, tailor, and improve the Services, process payments, and fulfil your orders
  • Send marketing and promotional communications, only if you have agreed to receive them (you may unsubscribe at any time via the link in every email)
  • Detect and prevent fraud and ensure security
  • Communicate with you and provide customer support
  • Comply with applicable legal obligations

How We Disclose Your Personal Information We may share your personal information with:

  • Shopify and third-party service providers (e.g. payment processors, fulfilment partners, shipping carriers, data analytics)
  • Business and marketing partners for advertising purposes
  • Authorities when required by law

We never sell your personal information.

Relationship with Shopify The Services are hosted by Shopify, which collects and processes personal information about your use of the Services. To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Cookies We and our partners use cookies and similar technologies to keep the store working (cart and checkout, via Shopify), to measure how visitors use the website (Google Analytics), to measure and improve our advertising (Google Ads conversion tracking and, where enabled, the Meta pixel for Facebook and Instagram), and to send marketing emails you have agreed to receive. You can block or delete cookies in your browser settings, but parts of the website may then not work properly.

Children's Data The Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe your child has provided us with personal information, please contact us to request its deletion.

Security and Retention We take reasonable measures to protect your personal information from misuse, loss and unauthorised access, but no security system is completely impenetrable. We retain your personal information for as long as necessary to provide the Services and comply with our legal obligations.

Your Rights and Choices You have the right to request access to, and correction of, the personal information we hold about you. You may also ask us to delete it, or withdraw your consent to marketing at any time. To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

Overseas Disclosure TradeTrends is based in the Netherlands. Your personal information is stored and processed outside Australia, including in the Netherlands and other EU countries, Canada and the United States (where our service providers operate), and in the countries where our fulfilment partners are located. We take reasonable steps to ensure these providers protect your information.

Complaints If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact Information 
Store name: My Petsworth 
Company name: TradeTrends
Company address: Onyx 16, Venlo, Limburg, 5912 PW, Netherlands
Company nr.: 94912882
VAT nr.: NL005117114B95
Phone: +61 7 4518 8088
Email: info@mypetsworth.shop

Customer service: Monday to Friday, 9:00 am – 5:00 pm (Melbourne time). We aim to respond within 1–2 business days. Contact page: https://mypetsworth.shop/pages/contact