Payment Policy

Secure Shopping

At My Petsworth, your security is our priority. Our website uses Secure Sockets Layer (SSL) encryption technology to ensure that all sensitive information, including payment details, is protected during every transaction. You can verify this by looking for the padlock icon and HTTPS in your browser's address bar.

Accepted Payment Methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

All prices are displayed in Australian dollars (AUD) and include GST where applicable. There are no surcharges or hidden fees.

PCI Compliance

Payments on My Petsworth are processed by Shopify, which is certified PCI DSS Level 1 compliant. The Payment Card Industry Data Security Standard ensures that all card transactions are handled securely, reducing the risk of fraud and unauthorised access to your payment information.

Your Payment Information

We never have access to your full card number. Once your purchase is complete, we can only see your billing information, shipping information, order details, and the last 4 digits of your card. Your payment data is never stored, rented, sold, or shared with third parties for commercial purposes.

For more information on how we handle your personal data, please refer to our Privacy Policy.

Contact Information

Store name: My Petsworth
Company name: TradeTrends
Company address: Onyx 16, Venlo, Limburg, 5912 PW, Netherlands
Company nr.: 94912882
VAT nr.: NL005117114B95
Phone: +61 7 4518 8088
Email: info@mypetsworth.shop
Contact page: mypetsworth.shop/pages/contact

Our customer service is available from Monday to Friday between 9:00 am and 5:00 pm (Melbourne time). We aim to respond within 1–2 business days.